Effective Date: August 10, 2021
We are the “controller” of your Personal Information under applicable privacy laws. We are not however responsible for the privacy or data security practices of our clients. If you receive from us or our partners any services through which (i) you create and add content or applications to your websites, blogs and other digital media, (ii) you develop and execute marketing campaigns and related applications, (iii) you send electronic communications to individuals and process the resulting Personal Information; or (iv) you otherwise collect, use, share or process Personal Information using your own, or our cloud products and services or those of our partners. In all these type of situations, you are the controller of the Personal Information and you are solely responsible for compliance with applicable privacy laws.
2. Who we are and how can you contact us
Mercer- MacKay Solutions Inc.
82 Laird Dr, Unit 136
3. Information we may collect from you
We collect Personal Information from you when you voluntarily provide the Personal Information to us. We may also obtain Personal Information about you in the course of our legitimate business activities.
When you use our website or services and choose voluntarily to provide us with your information, we may collect and process the following information:
Identity Data – including full name, username or any similar identifier, title, date of birth and gender and any other information you may provide in your sole discretion.
Contact Data – including email address, telephone numbers, physical mailing address.
Usage Data – includes information about how you use our website and services. Such data might include the time and date of accessing and using our website or services, the pages viewed on our website, and other data concerning the way you use our website and services.
Technical Data – includes the internet protocol (IP) address through which you have connected, the internet service provider, the device you are using, browser type and version, screen resolution, domain name, the referring URL, time zone setting and location, browser plug-in types and versions, operating system.
Marketing and Communications Data – includes your preferences in receiving marketing information from us and our third party partners and your communication preferences.
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your Personal Information but does not reveal your identity.
4. How is your Personal Information Collected
We use different methods to collect data from and about you, including through:
Direct interactions – You may give us your Identity, Contact and Financial Data by filling in forms (e.g. “Contact Us” or “Newsletter Subscription”, etc.) or by corresponding with us by phone, email or otherwise.
Automated technologies or interactions – As you interact with our website or any other system operated by us, we may automatically collect Personal Information (please refer to the description below, under “Cookies Usage”).
Third parties or publicly available sources – We may receive Personal Information about you from various third parties and public sources, e.g.: advertising and social networks, analytics providers, search information providers.
5. Cookies Usage
Managing cookies and opting out: you can always opt-out from Cookies and configure your browser to reject all Cookies or notify you when a Cookie is set. But sometimes in that case, certain services, features, and functionality on our website may not be available to you.
6. The Legal Basis for the usage of your Personal Information
We will only process and use your Personal Information to the extent permitted by law. Examples include: to respond to your requests, to present content tailored to your interests, to fulfill our obligations arising from any contracts entered between you and us, and to comply with the responsibilities we have to our regulators, tax officials, law enforcement, or otherwise to meet our legal responsibilities;
7. Disclosure & Transfer of Personal Information
We are not in the business of selling your Personal Information. However, we may disclose your Personal Information to third parties in a variety of circumstances in the ordinary course of operating our business. In any such disclosure, we will take steps to make sure such transfer is carefully managed to protect your privacy rights.
We contract with a select group of third-party processors, sub-contractors and service providers to allow them to carry out their services for MMS. Disclosures to any third parties will be subject to contractual terms ensuring the security and protection of any Personal Information in accordance with applicable law. Third-party service providers include: a) software and technology providers, computer programmers, b) independent writers and marketing agencies, c) website and b2b sales analytics providers, d) customer relationship management, database vendors, data hygiene vendors, survey vendors, e) customer billing systems partners, f) login authentication providers, g) social media platforms for advertising and marketing purposes, h) auditing, debugging and security vendors.
Please take note of the following exceptional situations: MMS may be required to disclose information to third parties when obligated to do so by law and in order to investigate, prevent, or take action regarding suspected, or actual prohibited activities, or when we believe in good faith that disclosure is necessary to protect our rights, including but not limited to fraud and situations involving potential threats to the physical safety of any person. Any requests for information we receive from law enforcement or regulators will be carefully validated before the disclosure of any Personal Information.
In the event that MMS sells, merges or transfers all or part of its business, we may transfer Personal Information to a third party as part of that transaction.
8. Links to other sites
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of the website you visit.
9. How we secure your information
We are committed to protecting the security of your Personal Information. We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access and use. However, the collection, transmission and storage of information can never be guaranteed to be completely secure. We do however take steps to have appropriate security safeguards in place to protect your information, and we will continue to revise our policies and implement additional security features as may be needed.
10. Retaining your information in our systems
We will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We have defined data retention periods for any data item in our systems, ensuring the minimization of retention periods.
In some circumstances, we may anonymize your Personal Information (so that it can no longer be associated with you) for research or statistical purposes in which case we may save and use this information indefinitely without further notice to you.
11. Data Subjects’ rights under data protection laws
Right to access your Personal Information – you can ask us to confirm whether or not we have and use your Personal Information, and if so, you can ask for a copy of it. You may verify the accuracy and completeness of your Personal Information;
Right to correct your Personal Information – you can ask us to correct any of your Personal Information which is incorrect or out of date;
Right to erase your Personal Information – you can ask us to erase your Personal Information if you think we no longer need to use it for the purpose for which it was collected. Any request for such erasure will be subject to our obligations under the law (e.g., our obligation to keep some records for tax purposes);
Right to restrict our use in your Personal Information – you can ask us to restrict our use of your Personal Information in certain circumstances;
Right to object to how we use your Personal Information – you can object to any use of your Personal Information if you believe your fundamental rights and freedoms to data protection outweigh our legitimate interest in using the information. You can always require us to refrain from using your data for direct marketing purposes. You can ask us to transfer your information to another organization and/or provide you with a copy of your Personal Information.
We may not always be able to do what you have asked, for example, if it would impact the duty of confidentiality we owe to others, or if we are otherwise legally obligated or legally entitled to deal with the request in a different way. However, we encourage you to contact us with any such request, and we will be happy to assist you.
You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues. We would however appreciate the chance to deal with your concerns before you approach the authorities, so please feel free to contact us in the first instance.
12. Limitation of Liability